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Your Rights and Our Obligations at sports411

operates where state law permits, and everything here — your account data, your payment activity through PayPal, Venmo, or Play+, and your right to request changes — is governed by these terms. We keep the language plain so you know exactly where you stand.

State-eligible access onlyPayPal, Venmo, Play+ coveredAccount data rights includedContact path clearly stated
sports411 Your Rights and Our Obligations at sports411
DATA AND SECURITY

How We Protect Your Account and Personal Data

Security at sports411 is built around your account, not around marketing language. SSL encryption covers every transaction, every login, and every data exchange — whether you're on a mobile browser in Newark or on desktop. We do not sell your personal data to third parties, and your payment details tied to PayPal, Venmo, or Play+ are never stored in plain text on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from the settings panel in your account at any time.

Data Retention

Account records, transaction logs, and identity documents are retained for the period required by applicable state regulations. Once that period expires, data is deleted or anonymized on a rolling schedule.

Account Security

Login protection includes a one-time passcode sent to your registered phone number. If you suspect unauthorized access, use the lock-account option in settings — it takes effect immediately and notifies our team.

Data Request Process

To see, correct, or delete your stored information, submit a data request through live chat or email. We confirm receipt within two business days and complete the request within the window required by applicable state law.

POLICY CONTACT PATHS

How to Reach Us About Legal Questions

If you have a question about these terms, want to request your stored data, or need to dispute a charge recorded against your PayPal or Venmo account, reach out through the channels below. Our team handles policy-specific requests separately from general account help so your query lands with the right person faster.

Live Chat Start a chat session from any page inside your account. Policy and data-request queries are flagged to our compliance team and handled separately from general support tickets.
Email Support Send your legal or data request to our support address listed in your account settings. Include your account username and the specific policy topic so we can route it correctly.
Account Notification Center Policy updates are pushed here before they take effect. Check this section in your account dashboard to review any change and respond or object before it applies to your account.

What You're Probably Wondering About Our Policies

These are the questions we get most often about terms, data, and account rights. If yours isn't here, live chat connects you to someone who can answer it directly.

Access depends on your state's law. We operate only in states where online casino and sportsbook activity is authorized. Check your account registration page to see if your state is currently eligible.

Open a live chat or email our support address from your account settings. Include your username and the words 'data request' so we route it to the right team. We confirm receipt within two business days.

Yes. Submit a deletion request through live chat or email. We are required to retain certain transaction records for state-mandated periods; anything outside that retention window is removed on request.

Every deposit and withdrawal through PayPal or Venmo is logged with a timestamp and amount in your account wallet history. You can view this in the transaction section of your account at any time.

We post updates in your account notification center before they take effect. You have time to review the changes. Continuing to use the platform after the effective date means you accept the revised terms.

State regulations require us to confirm that your account belongs to you and that you meet eligibility requirements. A government-issued ID and address confirmation complete this step. It applies to all withdrawal methods, including Play+.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.